Frequently Asked Questions

Yes! All our hair is 100% virgin human hair sourced from trusted suppliers worldwide. It has never been chemically processed, which means it retains its natural texture, shine, and strength. You can dye, bleach, and style it just like your own hair.

With proper care and maintenance, our premium hair can last anywhere from 6 months to over a year. The longevity depends on how well you care for it, including washing, conditioning, and protecting it from excessive heat. Check out our Care Guide for detailed tips.

Absolutely! Since our hair is virgin hair, you can safely dye, bleach, or color it to match your desired look. We recommend having it done by a professional colorist for best results. Always perform a strand test before applying color to the entire piece.

Minimal shedding is normal for any hair extension. However, our hair is double-wefted and sealed to minimize shedding. With proper care – regular brushing, deep conditioning, and gentle handling – tangling is also minimal. Always use a wide-tooth comb and work from the ends up.

Yes! We offer free shipping on all orders over $100. For orders under $100, standard shipping rates apply. We ship worldwide, and delivery times vary by location.

Standard shipping typically takes 3-7 business days within the US, 7-14 business days internationally. Expedited shipping options are available at checkout. You'll receive a tracking number via email once your order ships.

Yes! Once your order ships, you'll receive a confirmation email with a tracking number. You can also track your order anytime on our Track Order page using your order number and email address.

We offer a 30-day return policy on all unopened and unused products. The hair must be in its original packaging, unworn, and unaltered. For hygiene reasons, we cannot accept returns on opened packages. Please contact our customer service team to initiate a return.

Yes! If you're not satisfied with your purchase, we're happy to exchange it for a different product within 30 days. The product must be unused and in its original packaging. Contact us and we'll process your exchange promptly.